Returns Policy

At RYDAN, our returns process is designed to be simple, straightforward and hassle-free.

We want you to be confident with your purchase, so we offer an easy 30-day returns policy alongside your statutory rights under UK consumer law.

Nothing in this policy affects your statutory rights.

30-DAY RETURNS POLICY

In addition to your statutory rights, RYDAN offers a 30-day return period from the date your order is delivered.

To request a return, please contact us within 30 days of delivery.

For returns made outside your statutory cancellation period under our voluntary 30-day policy, items must:

  • Be in a clean, resalable condition

  • Be free from damage, stains, odours or signs of wear beyond reasonable inspection

  • Include all original armour, accessories and components supplied with the product

Please take reasonable care of your items while deciding whether to keep them.

Our voluntary 30-day policy does not limit any rights you may have under UK consumer law.

TRYING ON & CONDITION OF RETURNS

You are permitted to inspect and try on your product in the same way that you reasonably could in a shop.

Please do not use the product beyond what is reasonably necessary to establish its nature, characteristics and fit if you intend to return it.

This means, for example, trying on riding jeans indoors to check the size and fit is acceptable.

Where handling goes beyond what would reasonably be permitted in a shop and this causes the value of the goods to be reduced, we may make an appropriate deduction from the refund to reflect that reduction in value, where permitted by law.

Examples may include products that have been ridden in, worn extensively, damaged, stained, washed or otherwise used beyond reasonable inspection.

Any deduction will be assessed according to the actual reduction in value and will not be an automatic restocking or cancellation fee.

RETURN POSTAGE

For change-of-mind returns, customers are responsible for the direct cost of returning the goods to us, unless we have agreed otherwise.

We strongly recommend using a tracked delivery service and retaining your proof of postage until your refund has been completed.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can arrange the appropriate resolution.

REFUNDS

Once we receive your return, we will inspect it and process any refund due.

Where you exercise your statutory right to cancel, we will refund payments due to you, including the cost of our least expensive standard delivery option where required by law.

If you selected a more expensive or express delivery service, we are not required to refund the additional amount above the cost of our standard delivery service.

Refunds will be made using the original payment method unless you expressly agree otherwise.

Where permitted by law, we may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back.

Refunds will be made within the time limits required by applicable UK consumer law.

EXCHANGES

If you have ordered the wrong size and would like an exchange, please contact us by:

Email: rydan.clothing@gmail.com
WhatsApp: 07878 950438

Exchanges are subject to stock availability.

If the requested replacement size is unavailable, we will discuss the available options with you.

BUNDLES & MULTI-BUY OFFERS

If products were purchased as part of a bundle, multi-buy offer or promotional discount, any refund will take account of the terms and pricing of the promotion and your applicable statutory rights.

Where returning part of a promotional order means that the remaining items no longer qualify for the original discount, we may recalculate the price of the retained items where the promotional terms allow us to do so and where permitted by law.

Nothing in this section limits your statutory rights, including your rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your product arrives faulty, damaged, incorrect or is not as described, please contact us as soon as possible by:

Email: rydan.clothing@gmail.com
WhatsApp: 07878 950438

Please include your order number and, where helpful, photographs showing the issue.

Your rights in relation to faulty or misdescribed goods are provided by UK consumer law and are separate from our voluntary 30-day returns policy.

Nothing in this policy limits or excludes those statutory rights.

ORDER CANCELLATIONS

If you contact us before your order has been dispatched, we will try to cancel it before shipment.

If your order has already been dispatched, we may be unable to stop the delivery. You can still exercise any applicable statutory cancellation and return rights after receiving the order.

RYDAN does not charge an automatic cancellation or restocking fee for exercising your statutory cancellation rights.

RETURN ADDRESS

Please contact us before returning your order so that we can provide or confirm the correct return instructions and return address.

Do not return goods to an address shown on a shipping label without first checking the return instructions provided by us.

CONTACT

For returns, exchanges or refund enquiries:

Email: rydan.clothing@gmail.com
WhatsApp: 07878 950438

For the fastest response, we recommend contacting us via WhatsApp.

Brand: RYDAN
Website: rydan.store